We are dedicated to providing you with the information and tools you need to help you avoid late night visits to the emergency room, frantic trips to the doctor, endless antibiotics, and drastic measures such as ear tube surgery.

The following support options are available:

• Please check our FAQs section to see if a specific question has already been answered.
• Refer to EARS, An Owners Manual for detailed information.
• Browse through our All About Ears section for detailed information about ears, ear infections, when to wait, what to do in case of emergency, ear tubes, etc.
• Read the latest articles and information about ear health and infections
• Visit related websites
• Our products are covered by a 2-year warranty (except for batteries and bulbs). Click here for customer service or call 1-800-800-8642, M-F, 9 am – 4 pm, Pacific Time.

You can choose to do many things at home to better manage ear problems, such as diet changes, allergy identification, prevention practices and home monitoring of ears. With these choices, you are less likely to end up with a medical emergency.

Use this site to learn about ear problems: ear infections (otitis media), when to seek medical help and when to wait it out, pros and cons of ear tube surgery, how to use Earscopes (otoscopes) and what to look for in ears. Our book, EARS, An Owners Manual, will teach you more about these subjects, as well as about ear wax and its removal, the many causes of earaches - otitis media with effusion, swimmers ear (otitis externa), ruptured ear drums - ringing in the ears (tinnitus), complications associated with ear piercing, and about over-the-counter and prescription medications for the relief of ear problems.

If you learn and use this information, as thousands of others have, you will have a better opportunity to work in partnership with your doctor and save yourself anguish, time and money.